Service & Support
Our commitment to customer success.
We focus on maximizing your equipment investment.
LasX is committed to providing best-in-class service and support that leverages our expertise in laser material processing and our preventative maintenance program to maximize machine uptime and performance while also extending the lifespan of your equipment. We are ready to support your needs virtually or on site as needed.
-
ClearCut Service & Support Program
Our ClearCut® equipment service and process support program ensures you are protected and taken care of by our experienced team of laser experts. ClearCut provides scheduled preventative maintenance, machine health checkups, remote or phone support, and on-site laser process development and training. Each ClearCut agreement is uniquely designed for every equipment solution so you can be sure you have the service and support options available to best fit your needs.
-
Equipment Upgrade Program
With the flexible modular design of our equipment solutions, making hardware and software upgrades to maximize production and prevent downtime is quick, easy, and affordable. Unlike most processing equipment that is designed for replacement, key components of a LasX solution can easily be swapped for the latest technology. This means that from the moment we start designing your solution, we consider how to extend the return on your investment and serviceability of your equipment.
The Benefits of Selecting ClearCut
Optimize performance
With regularly scheduled onsite visits to evaluate the health of your system, you can be confident your equipment is operating at peak performance and maintaining your desired output over the life of the equipment.
Avoid surprises
Our preventative maintenance services minimize unplanned downtime as we thoroughly inspect, clean, and align each module’s beam delivery optics and calibrate critical components during our pre-planned visits to ensure optimal material processing & uptime.
Accelerate training
Our global support staff trains your operators and process engineers in-house on how to set up, operate, and maintain your equipment so that you produce the highest quality parts at the fastest production rate possible.
Plan for maintenance
With ClearCut, you can easily budget for service and support through our transparent maintenance fees and service travel expenses, plus, you will receive up to a 15 percent discount on spare or replacement parts.
Receive priority service
While we always try to avoid downtime, the occasional issue may still occur. To minimize downtime, our ClearCut program members receive priority scheduling for remote, scheduled, and emergency service requests.
Upgrade software
As we advance our LightGuide® operating software, we work with our ClearCut program members to determine system compatibility with each upgrade to quickly deploy updates with the latest tools and features.
FAQs
-
In addition to the preventative maintenance services listed above, a LasX technician will verify calibration for critical components/functions such as the laser power, laser focus, scanner position, encoder, and field angle. We will also perform system air panel and cooling maintenance, and inspection and complete testing of all safety devices on the system, and a system PC backup to protect against data loss in the event of system failure.
-
Like our equipment solutions, our ClearCut equipment and process support contracts are flexible as well. Some of the options we offer include multi-system contracts, new production development, rapid laser replacement, and additional preventative maintenance visits.
-
LasX has a global presence with service technicians located on three continents, which helps reduce our travel time and your downtime.
-
Another benefit of being a part of the ClearCut program is that our engineers are constantly monitoring for parts that manufacturers will be bringing to EOL or are no longer supporting. We proactively notify you when we are aware of an EOL part and will schedule time to swap the part.
